The right past customers
Start with customers you can appropriately contact. Use purchase history and your normal buying cycle to decide who has a reason to hear from you.
Customer reactivation through targeted email
Past customers.
New reasons to return.
Reconnect with people who have bought from you before. Targeted emails give past customers a relevant reason to book, visit or buy again.
Book a free callTell us what you need. Then choose a call time.
START WITH PEOPLE WHO KNOW YOU
Your past
customers.
01Past customerPurchase historyRevisit
02Past customerA reason to returnRevisit
03Past customerRelevant to the offerRevisit
A suitable audience you can appropriately contact.
Customer Reactivation, with a purpose
Your next customer may already know you.
Customer reactivation starts with your own customer audience. We identify suitable past customers, shape a relevant message and offer, and make the route back to your business clear.
A relevant reason to return
Targeted email, thoughtful creative and a clear invitation to book, buy or visit again.
Repeat business you can track
Agree the trial window and link or code, then track returning paying customers. Opens and clicks are supporting signals.
A little more to go on
Evidence.
Made useful.
The homepage finding, another source for context, our application and two useful perspectives.
Customer Reactivation · The evidence room
Use the windows at your own pace.
A good fit starts with a conversation
Start with a trial. Know what counts.
If the trial brings zero tracked paying customers in the agreed window, we refund the full trial payment. One tracked paying customer means the trial has succeeded. The guarantee covers the trial payment; ongoing work is a separate decision.
A little more clarity
Good questions.
What is customer reactivation?
Reconnecting with past customers through targeted email to encourage repeat business. It is designed for people who already know your business.
Is this right for my business?
Customer reactivation needs an existing customer audience you can appropriately contact and a relevant reason to return. On the call, we’ll review your buying cycle, available customer records and how a returning paying customer can be tracked.
Do we need to run paid ads?
The illustrated reactivation campaign uses your existing customer audience, without a new ad campaign. Email service and platform costs may still apply. Results depend on your audience, offer and follow-through.
How does the trial payment work?
The trial is paid. If it brings zero tracked paying customers in the agreed trial window, we refund the full trial payment. One tracked paying customer means the trial has succeeded.
What counts as a tracked customer?
A paying customer who returned through the agreed trial link or code within the agreed window. Opens, clicks and bookings alone do not count as a paying customer.
What happens after the trial?
If the trial succeeds, you can choose whether to continue. Ongoing customer reactivation is discussed separately and does not start automatically.
What should I bring to the call?
An idea of who your past customers are, what they previously bought and what would give them a reason to return. You don’t need to upload a customer list through this website.
Your next chapter starts here
Let’s get your
business seen.
First, tell us a little about your business. Once your details are saved, choose a time for your free Google Meet call.
A free conversation. A clear starting point.
We’ll discuss your goals, fit and next steps.